The Importance of Customer Support: Building Trust in Your Sports Betting Platform

Superb user experience is vital to your platform's success within the sports wagering industry. One aspect that many bookies overlook is customer support. It is the backbone of your operations, ensuring you meet your players' needs promptly and efficiently. In this sportsbook pay per head industry guide, you’ll learn how to build trust with your customer support. 

Customer support is not merely a reactive measure but a proactive approach demonstrating your commitment to your users. By prioritizing their satisfaction, you establish a strong foundation for long-term loyalty and growth within the sports betting industry.

Effective customer support encompasses various aspects, including prompt response times, knowledgeable and friendly representatives, and the ability to resolve issues swiftly. It's a multifaceted process that requires careful planning, execution, and continuous improvement.

Online Sports Betting Firms Agree with Gaming Tribes in California

The two main groups that were at odds over the issue two years ago—the powerful gaming tribes of California and the online sports betting companies like DraftKings and FanDuel—are now fighting a common enemy: the so-called gray market "sweepstakes" gambling sites. Both sides claim these sites reduce profits and undermine legal gaming operations nationwide.

A prominent figure in the tribal gaming community of California, Victor Rocha co-hosts the Tribal Gaming Association webcast The New Normal, where Jeremy Kudon, president of the Sports Betting Alliance, who represents DraftKings, FanDuel, BetMGM, and Fanatics, discussed the matter.

After spending hundreds of millions of dollars on unsuccessful measures 26 and 27 in 2022, hostilities between online gambling businesses and California gaming tribes have gradually softened, with Kudon's emergence being the most recent indicator.

BetMGM Gets Approval to Link New Jersey and Michigan Poker Players Online

The Michigan regulatory body has approved Linking BetMGM's online poker players with those in New Jersey who utilize the iGaming platform.

There has been an integration between the BetMGM online poker rooms in New Jersey and the Michigan online poker sites. BetMGM may now join the ranks of Michigan's other two iGaming platforms, which provide cross-state player sharing.

On Wednesday, the MGCB stated that it had authorized BetMGM to combine its Michigan and New Jersey online poker sites. Online poker games in both states may now be played lawfully on a broader scale, providing participants with a more exciting and competitive experience.

Teams Interested in Trading for Panthers Bryce Young

Even though Carolina Panthers coach Dave Canales has stated that the team has no plans to sell quarterback Bryce Young—the former No. 1 overall pick—ESPN reports that other teams have shown interest in trading for Young.

League sources have revealed that several clubs have approached the Panthers about trading for Young and that other teams have discussed the possibility internally.

According to football betting picks experts, the Panthers have denied any intention of trading Young. Still, league insiders say a trade involving the second-year quarterback is inevitable, and it will probably happen over the summer.

PricePerPlayer.com Pay Per Head Review

PricePerPlayer.com's user-friendliness and stellar reputation in the pay-per-head industry make it a top choice.  They also have some of the most affordable Bookie PPH rates and an uptime of 99.99%. But is everyone exaggerating, or are they actually that good? Read our PricePerPlayer.com Sportsbook Pay Per Head Review to determine if this sportsbook lives up to its hype.

Though they began offering their services in 2013, PricePerPlayer.com did not go public until 2015. Their reputation for providing a high-quality pay-per-head service at a reasonable price has made them a household name among gaming provider companies. The company's foundation is the widely used DGS sportsbook software in the North American industry, which they supplement with their betting engine and private pay-per-head software.

This company offers excellent sports betting software and platform services and also provides Sportsbook Pay Per Head. Using it is how to be a bookie the fast and easy way. We looked into them and discovered that they are well-known for offering high-quality products at reasonable prices.

Stretch Network Launches World Poker League

In 2024, poker will be defined by the worldwide network event Stretch Network introduced: the World Poker League (WPL). The three-season tournament will begin on September 20 and end on December 22, with a two-week break between each season to give participants a respite.

With a grand prize of €2 million, the WPL marks a watershed event for Stretch Network. Main Events with prize pools of €50,000, €100,000, and €150,000, respectively, are scheduled for Omaha players. The prize pools for these events are €5,000, €7,500, and €10,000, respectively.

The WPL will also launch a new High Roller tournament alongside these events. This tournament is ideal for high-stakes players since it has a €5,000 guaranteed prize pool and a €150 buy-in. Guaranteed prize pools of up to €25,000 will also be available in the daily highlight events.

NagaCorp to File an Impairment Charge on Stalled Russian Gambling Project

The Russian gaming project that NagaCorp is involved in, which is now halted due to the conflict in Ukraine, is expected to incur an impairment charge of about $100 million. As a result, the Cambodian casino operator's profitability might be negatively impacted.

According to the Hong Kong-listed casino operator, who announced on Monday night, the projected fee for its gaming and resort project in Vladivostok, located in the Russian Far East, is anticipated to range between $85 million to $95 million.

According to NagaCorp, the assessment is based on an independent revaluation. Depending on the finishing amount, the bottom line for the year's first half may be anywhere from a net profit of $3.1 million to a net loss of $6.9 million.

Thailand Competes with Macau with Casino Legalization

The potential $15.1 billion market in Thailand might be opened up by the initiative to legalize gambling, which would bring new dynamics to the gaming sector in the area. The CLSA analysts have concluded that the casino concessionaires in Macau face "more opportunities than threats" due to this noteworthy development.

The first entertainment complex in Thailand might open its doors by 2029, according to a 100-page study by analysts Jeffrey Kiang, Naphat Chantaraserekul, and Leo Pan. This bodes well for the country's budding gaming industry, which is expected to draw significant investment.

According to casino tutorials and news sites, the gambling business in Macau is projected to remain resilient despite the possible inflow of Chinese visitors. Chinese visitors represent a vital demographic in Thailand's post-COVID tourism rebound. This is due to the essential differences between the tourism offered in Macau and Thailand.

Mirage Casino to Give Out $1.6 Million Before It Closes

As the world-famous Mirage Casino in Las Vegas prepares to shut its doors for good next week, it is offering away more than $1.6 million in cash. The casino will close on Wednesday, July 17, but the unclaimed progressive prizes must be given out.

The casino has announced that from now until July 11th, players may win a guaranteed $200,000 daily from the slot machines. On July 12 and 13, $250,000 will be handed away, followed by $100,000 on July 16. The jackpots for the table games will add another $400,000. 

According to state law, winners of progressive jackpots in Nevada must collect their winnings before the casino shuts.  

Arizona Diamondbacks Make History in Win Against Dodgers

On Wednesday night, the Los Angeles Dodgers were utterly defeated by the Arizona Diamondbacks, who pounded them 12-4. At first glance, it is a respectable victory over a rival from the same division. However, upon closer inspection, it becomes apparent that this was an unprecedented display of baseball's greatness.

Once in Major League Baseball history, a club allowed numerous home runs before recording an out. However, they shut out their opponent for the remainder of the game, ultimately winning by eight runs or more.

Freddie Freeman and Teoscar Hernandez each hit home runs in the first inning, leading to four runs for Los Angeles versus Arizona. With a 4-1 deficit after the first inning, Arizona rallied to win with runs in the fourth, fifth, sixth, eighth, and ninth innings.

Betsson Gets Licenses for Online Sportsbook and Casino in Peru

One of Betsson AB's subsidiaries has entered the newly regulated Peruvian market with its first local licenses. For the Betsson and Betsafe namesakes, the licenses extend to online gambling and sports betting. We also anticipate obtaining the Inkabet trademark licensing shortly.

After launching in Latin America in 2008, Betsson has become a household name in Peruvian sports betting. The corporation entered the market with its Betsafe brand in 2019, and two years later, it bought Inkabet, a company that offered online casinos and sports betting to Peruvians.

Additional licenses in the region's Colombian and Argentinean markets join the group's existing ones. The City of Buenos Aires, the province of Buenos Aires, and Córdoba are all places where Betsson has licenses in Argentina.

Massachusetts Sportsbooks to Discuss Player Limits

Today, the Massachusetts Gaming Commission announced a significant development. All seven state sportsbooks licensed by the state will be present at a future public meeting, a crucial event addressing player restrictions. This follows a notable incident a month ago when six sportsbooks failed to attend a roundtable discussion on the same topic.

According to gambling news reports, the public meeting has no schedule yet. 

Even though most Massachusetts sportsbooks were absent, the long-awaited roundtable discussion on restricting sports betting clients in the province occurred last month before the Massachusetts Gaming Commission. According to the MGC, the operators wanted the meeting to go into executive session, but the other members were against the idea.

Corey Linsley to Retire After Released by Chargers

The Los Angeles Chargers have released another star player during their busy offseason. Corey Linsley, a former All-Pro center who spent seven seasons with the Packers and three with the Chargers, has been dismissed by the organization. He is likely to retire after a 10-year career. 

Despite the Chargers putting Linsley on the reserve/non-football sickness list in 2023 due to a non-emergent cardiac condition, his season ended after only three games. In January, when asked if he would ever play football again, Linsley responded with a resolute '99%' certainty, a testament to his unwavering determination and love for the game.

After serving as a captain for three years with the Los Angeles Chargers, Linsley was nominated for the Walter Payton NFL Man of the Year award in his first year of 2021. Along with it, he made the Pro Bowl that year.

Doncic Takes Over in Game 1 of the WC Finals

 

The Dallas Mavericks' game-changing player was there for Game 1. He was two individuals. If you could merge those two things, Kyrie Doncic defeated the Timberwolves and seized command of the Western Conference Finals.

Kyrie Irving showcased his brilliance in the first half for the Mavericks, while Luka Doncic's game-winning basket in the fourth was a testament to his sheer dominance. Despite both teams not playing at their best, the game remained fiercely competitive until the final buzzer, a challenge the Wolves couldn't match with any lineup.

This is better than nothing, I suppose. Not to mention that it was a road game against a hot club.

Kentucky Derby Winner Mystik Dan to Join in Preakness Stakes

Kentucky Derby winner Mystik Dan will compete in the 149th edition of the Preakness Stakes next week. His trainer, Kenny McPeek, announced the news a week after rumors that the horse might not join the second leg of the Triple Crown. 

Following Mystik Dan's narrow victory in the Kentucky Derby Sunday morning, the alarm went off because he didn't eat much of his meal and had trouble sleeping. Nevertheless, his hunger has returned, and he has been sprinting superbly ever since. According to Gambling Interaction sources, trainers can tell if their horse is healthy by looking at its reaction to eating, among other indicators.

There is so much fuss for so little here.

Jordan Travis Believes Jets Drafted Him to be Aaron Rodgers’ Successor

The New York Jets' rookie quarterback, Jordan Travis, certainly doesn't lack self-assurance.

Even though the 24-year-old quarterback's season-ending fractured leg against North Alabama in November made him an injury concern for many scouts and general managers, the Jets took a chance on his potential and talent by drafting him in the fifth round of the 2024 draft.

During the Jets rookie camp, Travis shared a thought since the draft. He pondered whether the Jets' decision to pick him was with the intention of him stepping into the shoes of the legendary Aaron Rodgers. This belief of his challenges the perception that he was drafted solely as a developmental project in the late round.

Patriots Looking for a Deal During NFL Draft

According to ESPN, the New England Patriots are apparently "open for business" with the third overall choice in the 2024 NFL Draft, but they are seeking an "unprecedented deal" to trade up from that spot.

Now that the Patriots' scouting director, Eliot Wolf, has said that the organization is monitoring their phone calls for third-string offers, the only way the Patriots will trade is if another team makes them an unbelievable deal.

To get out of their top-three NFL Draft pick—for better or worse—the Patriots would need a "blockbuster" trade. They know the pick can change their franchise. Given the Patriots' desire to replace Mac Jones, who was dealt to the Jacksonville Jaguars, as their franchise quarterback, it seems logical for them to remain put.

NSW Cashless Gaming Trial Has No Significant Impact

The cashless gaming pilot in NSW has commenced, and the results have not pleased the skeptics. The experiment began in October 2022 and continued until June 2023 at Wests New Lambton, a hunting club in Newcastle. In the end, the numbers didn't sway those who were against cashless gambling.

Four hundred forty-four machines throughout the arena were outfitted with the new technology, which proponents claimed would reduce compulsive gambling and gambling fraud. So, gamers may fund the machine with funds from their mobile digital wallets, allowing them to play instantly. The technology offered many safer gambling features along with size and play limitations.

To gather information on the experiment, Liquor and Gaming NSW hired Professor Paul Delfabbro of the University of Adelaide to write a report. Players' replies show that the cashless gaming trial did not affect their gambling habits.

Carlos Sainz Wins F1 Australian Grand Prix

Carlos Sainz of Ferrari interrupted Red Bull's Formula One winning run with a victory at the Australian Grand Prix. Sainz returned to the circuit two weeks after missing the previous race in Saudi Arabia due to appendicitis surgery and finished triumphant.

The Spaniard capitalized on Verstappen's two-year hiatus from racing caused by a fiery mechanical issue. In Melbourne, he maintained a lead over teammate Charles Leclerc until George Russell, driving for Mercedes, crashed on the last lap. This caused a virtual safety car to be activated, ultimately helping the Spaniard win.

Finally, McLaren's Lando Norris took third place, ending Oscar Piastri's dream of being the first Australian driver to finish on the podium in an F1 race. Piastri had finished fourth.

Fantasy Basketball Drop Candidates

With the NBA regular season down to its final month, most fantasy leagues have reached the championship round. No matter where you are in your league's postseason run—starting next week, already underway, or even into Game 82—there's always time to fine-tune your squad for maximum success.

Live casino platform experts think it's more crucial than ever to scour the waiver wire for good additions and streamers at least once a week (or every night, for daily lineup teams) to win your fantasy football league. Of course, being versatile is essential, and it frequently requires tough choices to clear a roster position.

Maryland Lawmakers Tackle iGaming

Marylanders might soon be holding poker chips in their pockets as the gaming boom takes its next step.

A little over a year after the state legalized online sports betting, two measures are circulating in the General Assembly that would put the question of legalizing online gaming—including slot machines, blackjack, poker, and other casino games—to the people. Throughout two sessions this week, lawmakers listened to almost eight hours of evidence regarding betting. Bettors' advocates emphasized the potential financial benefits, while opponents highlighted the dangers of compulsive gambling and addiction.

Some states are looking to internet gambling, or iGaming for short, to bring in more money in these tough economic times, much like the lottery did decades ago and sports betting recently. The rationale behind this is that governments may reap millions of dollars in yearly revenue by legalizing and taxing online gambling, similar to what some have done with cannabis recently. This would be preferable to raising taxes or cutting services. That has been accomplished by seven states, including several in the middle of the Atlantic.

Albania Overturns Online Sports Betting Ban

The Albanian parliament voted to overturn the online sports betting ban that was implemented in 2018. However, the amended law stated that only ten online sportsbooks can have licenses to operate in the country. Also, there is no provision for online operators to venture into retail sports wagering. The law will lead to the creation of a Commission of Licenses to oversee licensee selection. In addition, it will have strict criteria for eligibility. 

Additionally, the legislation requires the Licensing Commission to create player protection programs, which ministries must approve. According to sportsbook PPH experts, it does not include track races.

There were enough votes to adopt the amended bill despite objections from the opposition during the contentious legislative session. According to Rigels Xhemollari of Tirana's Qendresa Qytetare, the return to online sports betting will have negative societal implications. Xhemollari noted that Prime Minister Edi Rama had already decried similar impacts in 2015.

Online Sports Betting Ban in Albania

Prime Minister Rama's professionals and political opponents were critical of his first proposal to bring internet gambling back in September 2022. Rama said that he changed his mind since people were still gambling even though his own party had banned it.

Prompted by allegations of collusion between criminal syndicates and the business, the Socialist Party led the charge to outlaw gambling in 2018. But on January 1, 2019, the total prohibition was imposed due to the consequent spike in illicit gaming. According to bookie software solution experts, the "End of the Madness" operation in 2013 and the legislative measures that followed in 2015 were unsuccessful in limiting the illegal gambling business.

Considering the difficulties inherent in prohibiting internet gambling, Rama recommended its controlled restoration, which has since been greenlit. According to PPH service providers, sportsbook has yet to be announced to join the Albanian market.

How Online Casinos Use Data to Personalize Player Experiences

The casino industry has gone through a significant transformation in recent years. Many players shifted from brick-and-mortar gambling facilities to online casinos. Also, advancements in technology changed how people played games. In addition, online casinos provide more convenient ways to ensure a personalized player experience.  

With the advent of online casinos, players worldwide can now connect on one convenient platform. According to sportsbook PPH experts, an estimated $107.3 billion will be raised in 2024, with $13.78 billion coming from the UK.

Online casino games are becoming increasingly popular for several reasons, including accessibility, generous bonus offerings, and game diversity. Nevertheless, more and more companies are joining the market, capitalizing on the increasing demand for casino games.

This innovation increases competition in the casino gaming sector, which can be suitable for players as it gives them more game options. A successful marketing strategy is crucial for a casino's success in this rapidly growing business.

How to Bet on Basketball

Betting on basketball can be a pleasant and profitable pastime for those familiar with the sport and online betting. As experts in basketball betting, we hope to impart our knowledge to you through this guide. This approach may help you learn to bet on basketball and make educated selections confidently.

The betting markets in North America rank basketball as the second most popular sport each year, behind only American football. Basketball betting handles for bookmakers skyrocketed three weeks before the NCAA tournament, commonly called March Madness. According to gambling industry news reports, the National Basketball Association (NBA) is a popular choice for American sports bettors.

Basketball is one of the most researched betting variables as a spread sport, with point spreads being the most common. However, in addition to spreads, moneylines, totals (over/under), and many other betting options are readily available in basketball markets. They vary from props for specific games to futures on whole teams.

Basketball Gambling

We will cover all the bases, including the ins and outs of the most popular basketball bets, and provide some instances of how to place these wagers. The rules governing the odds and lines remain fundamental to basketball betting. In the United States, odds are often displayed in American form.

The sign "+" or "-" used before a number indicates an odds value. When the odds are plus, such as +110, a $100 wager will return $110. For odds of -110, for example, to win $100, you would have to wager $110.

These figures may be readily extrapolated to any stake amount. Still, $100 is a good starting point for a basic comprehension of the chances.

Australia Enjoys Online Casino Industry Boom

An essential cog in Australia's economic wheel is the country's booming online casino business. Its rapid ascent has substantially changed the entertainment industry and boosted the economy. This industry has far-reaching effects, from generating new jobs to propelling technical progress.

Regarding generating money, Australians who frequent online casinos aren't joking. With their enchantment, these online platforms have spread across Australia, attracting millions of gamers and raking billions of dollars.

Online casinos have turned legal gambling into a beneficial economic force in Australia, even if the country loses almost $25 billion annually. Investments in these platforms have a multiplier effect on the economy, boosting growth and opening opportunities in various industries. In the realm of technology, new software solutions are being created; in the realm of customer service, hundreds of experts are working to meet players' demands; and in digital marketing, tactics are being refined all the time to entice and keep players.

Boom of the Australian Online Casino Market

According to casino news reports, the widespread availability of cell phones has given the Internet gambling sector an enormous boost. Mobile casinos have become a popular amusement for most Australians who own a mobile device. The diversity of games offered on these platforms, together with the accessibility of playing anytime, anywhere, has dramatically enhanced user engagement and, as a result, earnings.

The mobile revolution has altered people's gambling habits and paved the possibility for new and exciting game creation, driving the industry forward. The mobile platform has revolutionized online gambling with visually attractive slot games and live dealer casino games that mimic the thrill of a real casino.

The Australian government has established strict rules and tax systems to guarantee fair practices and receive its fair share of the revenues from this booming business. These levies substantially boost the country's finances, which finance a range of public services and infrastructure projects.

Endeavor Integrates IMG Arena into Openbet

Endeavor, a global sports and entertainment firm, revealed the transfer on Thursday. This endeavor aims to combine the knowledge of OpenBet's betting technology with the data collected by IMG Arena. IMG Arena will provide data to operators, media outlets, and other rights holders under the OpenBet name.

Mark Shapiro, president and chief operating officer of Endeavor, will report to Jordan Levin, chief executive of OpenBet, who will lead the firm. While the company goes through this change, Freddie Longe, president of IMG Arena, will remain a strategic advisor.

Following Endeavor's acquisition of OpenBet, this move had been planned for some time, according to Shapiro in the statement. The deal value was $800 million (£633.4 million/€740.3 million) in September 2022.

Novak Djokovic Loses in Australian Open Semifinal

After an incredible 2,195-day winning streak, Novak Djokovic lost his opening match at the Australian Open on Friday against Jannik Sinner, 6-1 6-2 6-7(6-8) 6-3. The 22-year-old Sinner, who stopped Djokovic's attempt at an 11th championship in Melbourne, will now compete in his first grand slam final.

Furthermore, Djokovic's quest for an outright record 25th Grand Slam trophy must now be shelved due to the Italian's dominance throughout their three-hour and twenty-two-minute match.

After losing his first tournament set in Friday's semifinal, Sinner will meet Daniil Medvedev or Alexander Zverev in Sunday's final. This will make him the youngest male finalist at the Australian Open since Djokovic won the trophy in 2008.

Final Four of the Australian Open

After riding a 33-match winning run in Melbourne into the match, Djokovic seemed surprisingly careless in the first set.

Due to his aggressive play and pinpoint precision, he took a 2-0 lead in just one hour and thirteen minutes; Sinner made 29 unforced errors in the first two sets, compared to his eight.

In the third set, Djokovic stepped up his game to gain momentum but could not break Sinner's serve. This was a first for Djokovic: he had never before gone without a break-point opportunity in an entire grand slam match, according to sports news reports.

Maryland Senator Introduces Online Gaming Bill

During the next legislative session, Senator Ron Watson intends to submit a measure to legalize internet gambling, including poker, in Maryland. If passed, the state may become one of several that have done so. This decision aligns with the current research conducted by the Maryland Lottery and Gaming Control Agency. Watson has identified it as a chance to bring in more money for the state, which is crucial given its severe financial problems.

Reports indicate that the state has a projected $400 million shortfall and financial responsibilities, especially in education. Watson, who noted the possible revenue of $30 million to $40 million, stressed the seriousness of the situation. Significant businesses, including FanDuel, Caesars, and DraftKings, have been operating in Maryland since November 2022, demonstrating that the state already enables online sports betting.

In 2023, Watson introduced SB 267 to address iGaming, but it never made it out of the Senate Budget and Taxation Committee. The present plan calls for a licensing price of $1 million for four years and allows for as many as twelve operators. Watson had already proposed a gaming license price of $500,000 and stressed that licenses should be valid for five years. Another proposal is a 46.5% tax on internet gambling, which would open the door for the six casinos in the state to team up with internet operators and create interstate poker compacts.

Online Gambling Bill in Maryland

Given Maryland's population of more than 6.1 million, the possibility of online poker being included in the Multi-State Internet Gaming Agreement (MSIGA) might increase the number of players. Only some people involved are happy with this change.

Tracy Lingo and Paul Schwab, leaders of the Unite Here union representing 100,000 casino workers, have voiced concerns about possible employment hazards linked to internet gambling in Maryland. The business will reach its 10-year milestone in the US in 2023, and despite opposition, several authorized states have recorded record revenue rises in recent months.

A new law about internet casinos and poker has surfaced, indicating that efforts to create a regulated online poker sector in Maryland are continuing. According to gambling news reports, the online poker and casino industries were predicted to have enormous growth potential in a November assessment commissioned by state regulators. An impressive $533.4 million in gross gaming income was projected in the analysis by The Innovation Group for 2026. Additional forecasts indicated that 2032 the combined verticals will have reached $921 million.

IROC All-Star Racing Series to Return in 2024

On Monday, venture entrepreneur Rob Kauffman, a former NASCAR Cup team owner, and NASCAR Hall of Fame member Ray Evernham announced the launch of IROC Holdings LLC, a joint venture, and the acquisition of the rights to the former IROC name.

Held yearly from 1973 through 2006, the International Race of Champions (IROC) was a series of races. IROC pitted well-prepared cars driven by racing legends from NASCAR, IndyCar, Formula One, and other series against one another at venues throughout the US.

Mark Donahue became victorious in the first-ever IROC championship in 1973–1974. Tony Stewart, Dale Earnhardt, Mario Andretti, Al Unser Jr., Bobby Unser, A.J. Foyt, and Dale Earnhardt are among the previous winners of the series.